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Information about potential disruption to postal service

Canada Post is engaged in contract negotiations with the Canadian Union of Postal Workers (CUPW). Postal service could be affected as a result.

We are committed to maintaining our high service standard and working to minimize any impact on our customers.

What we’ll do

We will courier any urgent payments and correspondence in the event of a Canada Post service disruption for the vast majority of customers. We’ll hold non-urgent payments and other mail until the disruption ends.

What you can do

Several drop-off locations will be available for you to send us any urgent material. If you work with an advisor or investment representative, you can also drop documents off with them.

Customers with benefits/pension and savings through an employer

To help ensure prompt delivery of your health and dental claim payments, consider the following options.

Online claims

Submit your claims online using Opens in a new windowGroupNet for Plan Members Opens a new website in a new window. You’ll need your group benefits plan number and your member ID to register.

Digital deposits

You can also sign up to get direct deposits for your claims with eClaims. Once logged in, click Claims and choose Online Claim, then follow the steps. Be sure to add your banking information to the Your Profile tab.

Electronic retirement income payments

Switch to direct deposit to have your scheduled retirement income payments deposited directly to your bank account. Call Access Line at 1-800-724-3402. Please have a cheque on hand to provide your bank’s transit number, bank code and account number.

Customers with insurance or investments through an advisor

For individual insurance policies, you continue to be responsible for making required payments. We know this can be more difficult with the postal service disruption. Please speak to your financial security advisor or Opens in a new windowcontact us Opens a new website in a new window  to determine options for delivering the premium payments that you would normally send via mail.

You can set up direct deposit or electronic funds transfer (EFT) so your insurance or investing payments are made from your account electronically. To arrange this, speak to your advisor and investment representative or contact our Opens in a new windowClient Service Centre Opens a new website in a new window.


We will provide more information about how to access our services in the event of a labour disruption.

If you have any questions or concerns, please contact us Opens a new website in a new window.