Ombudsman
If you have a concern that a service area or business unit hasn’t been able to address, contact our Ombudsman.
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Individual Life, Disability or Critical Illness Insurance or Retirement and Investment Products
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Mailing address
Ombudsman
The Great-West Life Assurance Company
255 Dufferin Avenue
London, Ontario N6A 4K1
Fax: 519-435-7679
Contact the Ombudsman by e-mail
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Group Benefits Plan Members – Healthcare, Dentalcare, Disability, Life or Accident Insurance
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Mailing address
Ombudsman
The Great-West Life Assurance Company
100 Osborne Street North
Winnipeg, MB R3C 3A5
Fax: 204-946-8443
Contact the Ombudsman by e-mail
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Deaf or Hard of Hearing Line
If you use a TTY machine, contact us at
1-800-990-6654.
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