How to Submit Your Claim Form

Once your claim form is completed, mail it to the address on the form.

We need all the information that we ask for on the forms. To avoid delays, please ensure all questions are answered in full.

Be sure to include your PlanDirect policy number on all claim forms. You can find your policy number on the Policy Specifications page in your PlanDirect information package, or on your personalized ID card.

Make sure you've attached all the receipts supporting your claim, and that all receipts are originals. We cannot accept photocopies. Your original receipts will not be returned. You will, however, receive an Explanation of Benefits for your records.

For help with completing a form, contact the Individual Health Unit.

Unless you’ve chosen to have payment sent directly to your service provider (dentist, chiropractor, etc.), Great-West will mail all cheques to your home address with a complete explanation of benefits paid.

You may also choose to have claims paid to you by direct deposit.

Get claim forms