Contact Information – Coverage and Claims Status

Choose the type of coverage or claims you are inquiring about:

Health, dental or out-of-country
Disability

Health, dental and out-of-country coverage and claims information


Online – GroupNet for Plan Members The quickest way to get information about your coverage and claims status, or to contact a customer relationship specialist by secure e-mail, is to sign up for personalized, secure online access to GroupNet for Plan Members. Learn more about GroupNet for Plan Members Sign in now or self-register Note: If you are unable to register for GroupNet for Plan Members, please call 1-800-957-9777 weekdays between 7 a.m. and 6 p.m. CST. (If you are deaf or hard of hearing and use a TTY machine, please call us at 1-800-990-6654 or 204-946-7281 in Winnipeg.)
Phone Customer Relationship Specialists are available to assist you by calling 1-800-957-9777 weekdays between 7 a.m. and 6 p.m. CST. (If you are deaf or hard of hearing and use a TTY machine, please call us 1-800-990-6654 or 204-946-7281 in Winnipeg.)
Mail Choose the mailing address from the list below for the office to which you normally send your claims. If you are not sure which office to choose, ask your plan administrator.
London Health and Dental Benefits/Service Office 255 Dufferin Avenue London ON N6A 4K1	Montreal Health and Dental Benefits/Service Office Place Bonaventure Suite 5800 800 de La Gauchetiere W. Montreal QC H5A 1B9	Regina Health and Dental Benefits/Service Office PO Box 4408 Regina SK S4P 3W7

Toronto Health and Dental Benefits/Service Office PO Box 4076 Station A Toronto ON M5W 3A3	Winnipeg Health and Dental Benefits/Service Office PO Box 3050 Stn. Main Winnipeg MB R3C 0E6
Email If you are not registered for GroupNet for Plan Members and have questions about your health and dental benefits coverage or claims outside of our contact centre business hours, email us.

Disability Claims Inquiries

For disability claims inquiries, contact the Disability Management Services Office (DMSO) below that is nearest you. (If you are deaf or hard of hearing and use a TTY machine, please call us at 1-800-990-6654 or 204-946-7281 in Winnipeg.)

Alberta

Edmonton DMSO
Phone: 780-917-7776
Fax: 780-425-0744
Toll free: 1-888-328-8688

Calgary DMSO
PO Box 1707, Stn. M
Calgary AB T2P 3C4

Phone: 403-515-5900
Fax: 403-234-7565

Atlantic Provinces

Halifax DMSO
PO Box 158 Station M
Halifax NS B3J 3V2

Phone: 902-429-8377
Fax: 902-423-5499

British Columbia

Vancouver DMSO Phone: 604-646-1200 Fax: 604-684-2399	Langley DMSO Phone: 604-455-2700 Fax: 604-455-2701 Toll free: 1-877-262-0749

Manitoba

Winnipeg DMSO
PO Box 1055
Winnipeg MB R3C 2X4

Phone: 204-946-7399
Fax: 204-946-4138

Ontario

Central Toronto DMSO Phone: 416-552-6446 Fax: 416-597-9978	Hamilton DMSO Phone: 905-317-2660 Fax: 905-317-2642
London DMSO Phone: 519-435-7229 Fax: 519-435-7000	Ottawa DMSO Phone: 613-761-3940 Fax: 613-725-0388
Scarborough DMSO Phone: 416-290-3770 Fax: 416-290-3779

Québec

Montreal DMSO Phone: 514-350-7900 Fax: 514-350-7925

Saskatchewan

Regina DMSO Phone: 306-751-6976 Fax: 306-751-6800

GroupNet for Plan Members

Learn more about GroupNet for Plan Members

Keeping Costs Down

Find out how you can help protect your benefits plan from rising costs.

Questions?

Contact your plan administrator, or go to our Contact Information – Coverage and Claims Status page.

Need to Make Changes?

To update your personal information, contact your plan administrator.